Tuesday, October 16, 2012

Survey says

We've been in the house 30 days. Hard to believe! Our post-settlement meeting is tomorrow morning. Although, at the suggestion of our PM we sent a list of items last week, and repairs/fixes have already begun. Everything on that list is small -- some settling issues, one baluster that wasn't cut right, a shower drain that needs some love.

Most importantly, we got that magic survey via email. Both the husband and I are working from home today, so we filled it out over lunch. There are rankings -- and lots of places for explanation if anything is less than 10 -- for your sales team, your project managers, and NVR. There is a section on materials (appliances, flooring, etc) and of course open comments.

So, what did we have to say?

If you've read this blog before, you will not be surprised that we rated all the people we were involved with really high (almost all 10s). And we gave high marks to the overall quality of the home and Ryan in general. But we did have some suggestions:

-- Do a better job of listing all the options available, including providing a list of options that were done to the model. Also, do not add anything to the model that isn't actually an option. (Ahem, smooth ceilings. If you weren't around for this episode in our build, read this and this.)

-- Get rid of Guardian. Explore what other companies might be able to provide similar low-voltage wiring and security. They were beyond unresponsive and charge extremely high rates for what they offer.

-- Rethink some of the appliance options -- especially the dishwasher (it's less than great). Consider more widely offering a professional series option of higher-end appliances.

-- And finally, if RH really wants to compete in the larger/more expensive home market, offer more options and more modern options. Real wood cabinets, in a larger variety of colors; more variety and darker flooring choices; more countertop options, like Silestone or additional granite choices (especially lighter); glass tile; etc.

16 comments:

  1. We are fighting for something that was presented in the model but turns out will not be that way in our home. Basically they made a closet smaller thus creating an akward nook in the room behind the closet. So not only is the closet smaller than the one in the model, but now it affects another room since the wall they moved to make the closet smaller is in a seperate bedroom. Sorry for the run on sentence, but it's hard to explain :) Anyhow, they shouldn't misrepresent their model homes if that's not what you are getting, so I totally agree with you.

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  2. I completely agree with you regarding the lack of modern options. I thought my wood flooring options were poor and none looked amazing with the cabinet colors. Also, the kitchens would look so much nicer if they would just raise the end cabinets up about 6 inches to give some elevation charm to the kitchens. My other issue is in regards to tile options. There are SO many cool tile choices out there, yet Ryan still has the same boring ones. I would have loved subway tile for bathroom or beautifu long, skinny stone/glass combo tile as accent strip. They really need to update their selections. Those comments will definitely be on my survey!

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  3. My major concern was seeing the model decorated with options that RH did not offer. I could not understand why they had an ORB shower frame and bathroom faucets in the model and could not offer it to the prospective home owner. It would also be a great practice of the SR to go through the entire option selection sheet to be sure the prospective homeowner knows all the options to select from should they desire it. When we had our initial meeting, I had no idea all the options available because we were focused on how much house we could afford which seems to be the direction the SR is leaning toward to get the prospective homeowner to qualify to build their home. I agree with Guardian prices--over the TOP! I also agree with adding a wider selection of upgraded cabinet , flooring and granite choice colors for the bathroom and kitchen. Lastly, add a free-standing double oven gas range for those who are unable to get the double wall oven unit with their floor plan.

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  4. All I want to say is get rid of Guardian. Way overpriced.

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