We've been in the house 30 days. Hard to believe! Our post-settlement meeting is tomorrow morning. Although, at the suggestion of our PM we sent a list of items last week, and repairs/fixes have already begun. Everything on that list is small -- some settling issues, one baluster that wasn't cut right, a shower drain that needs some love.
Most importantly, we got that magic survey via email. Both the husband and I are working from home today, so we filled it out over lunch. There are rankings -- and lots of places for explanation if anything is less than 10 -- for your sales team, your project managers, and NVR. There is a section on materials (appliances, flooring, etc) and of course open comments.
So, what did we have to say?
If you've read this blog before, you will not be surprised that we rated all the people we were involved with really high (almost all 10s). And we gave high marks to the overall quality of the home and Ryan in general. But we did have some suggestions:
-- Do a better job of listing all the options available, including providing a list of options that were done to the model. Also, do not add anything to the model that isn't actually an option. (Ahem, smooth ceilings. If you weren't around for this episode in our build, read this and this.)
-- Get rid of Guardian. Explore what other companies might be able to provide similar low-voltage wiring and security. They were beyond unresponsive and charge extremely high rates for what they offer.
-- Rethink some of the appliance options -- especially the dishwasher (it's less than great). Consider more widely offering a professional series option of higher-end appliances.
-- And finally, if RH really wants to compete in the larger/more expensive home market, offer more options and more modern options. Real wood cabinets, in a larger variety of colors; more variety and darker flooring choices; more countertop options, like Silestone or additional granite choices (especially lighter); glass tile; etc.